Cleaning service
Our dry cleaning shop is located on Immermann Street, where the Japanese quarter is situated, and we are used daily by many customers who stop by while shopping, on their way home from work, or after a meal.
From drop-off to pick-up, all communication at our shop is in Japanese.
Please feel free to contact us if you have any problems or requests.
Estimated completion date for cleaning
Items submitted for water cleaning → Ready by Wednesday
Items submitted on Saturday → Ready by Next Thursday
Please note: Completion times may vary depending on workload and item condition.
For the latest information, please contact us directly by phone.
Business Hours
Tuesday, Thursday & Friday: 10:00 AM – 1:00 PM
Wednesday & Saturday: 10:00 AM – 6:30 PM
Closed:
All other weekdays and public holidays
Last updated: July 26, 2022
Phone: 0211-5504-3693
Dry cleaning
The cleaning process typically takes four days, including stain removal and water-repellent treatment for the best results. Our team ensures careful handling and quality service. Yes, we can accommodate your request efficiently.
Water-based cleaning
Dress shirts can be provided either neatly folded or on a hanger, based on your preference. Gluing services are also available upon request. Duvet covers and bed covers are carefully washed and ironed. We are happy to accommodate your specific needs and ensure quality service.
Cleaning of bedding, etc.
Cleaning of special materials
Leather products and items made from special materials require inspection before processing. Delicate fabrics such as cashmere and silk are handled by experienced specialists. We use cleaning methods specifically suited to each material to ensure safe and high-quality results.
Clothing alterations
From hemming trousers and skirts to repairing moth-damaged areas, we offer a range of clothing alteration services. If you have any concerns, feel free to contact us. Alterations typically take around 7 to 10 days to complete.
Delivery service
We accept applications from companies within the Düsseldorf area and also offer delivery services. For home delivery details, please visit our “Delivery Service” page to check the latest information and updates.
Cleaning service
Immermann Street store
Business Hours:
Wednesday & Saturday:
10:00 AM – 6:30 PM
Closed:
Sundays, Mondays, Tuesdays, Thursdays, Fridays, and public holidays
Hours are subject to change.
Oberkassel store
Business Hours:
Tuesday to Sunday:
11:00 AM – 2:30 PM
5:00 PM – 9:30 PM
Closed on Mondays and public holidays
Please note: During delivery runs, service may be slightly delayed.
Cleaning service
Immermann Street store
Business Hours:
Wednesday & Saturday:
10:00 AM – 6:30 PM
Closed:
Sundays, Mondays, Tuesdays, Thursdays, Fridays, and public holidays
Hours are subject to change.
Oberkassel store
Business Hours:
Tuesday to Sunday:
11:00 AM – 2:30 PM
5:00 PM – 9:30 PM
Closed on Mondays and public holidays
Please note: During delivery runs, service may be slightly delayed.
Notice: Delivery Service Update
Our delivery service is currently temporarily suspended .
- For orders with a total cleaning cost of €30 or more , a one-way delivery charge will apply.
- Free delivery is available for orders above €50 .
- For orders below €30 , a one-way delivery fee of €5 will be charged.
We appreciate your understanding and cooperation.
If you have any questions or require further assistance, please feel free to contact us.
HAYATO GmbH
📞 Tel: 0211-5504 3693
✉️ Email: info@hayato.eu
Cleaning of Textile Products
All textile products (laundry) are handled with care and in compliance with environmental standards, according to the Quality Assurance RAL-GZ992/1,2,3 definitions and standards.
2. Damage to Fabric Material and Stitching
All textile products (laundry) are handled with care and in compliance with environmental standards, according to the Quality Assurance RAL-GZ992/1,2,3 definitions and standards.
2. Damage to Fabric Material and Stitching
The cleaning company is not liable for compensation in the following cases:
- Damage caused by the item itself or damage that cannot be identified even by an expert.
- Damage due to fabric material or stitching, poor colorfastness, shrinkage, waterproofing/water-repellent treatment, improper previous treatment, or hidden foreign objects.
- Items unsuitable or partially unsuitable for cleaning, incorrectly labeled, or with missing/illegible washing instructions.
3. Handover of Goods
- Goods will be handed over upon presentation of the order confirmation (eg, exchange voucher).
- If no voucher is available, proof of ownership must be provided.
- Customers must collect goods within one month of delivery.
- If not collected within one year, or if the company cannot identify the customer or their address, legal action may be taken.
- If the fees of such action exceed the sales revenue of the goods, the items may be disposed of in an economically reasonable manner . The customer retains the right to claim the sales revenue generated.
4. Damage After Delivery
- Any damage discovered after the return of the item must be proven to have been caused by the cleaning company (eg, via order confirmation or exchange voucher).
- Obvious defects must be reported within three days of delivery .
- Complaints will be thoroughly investigated, and the cause of damage will be communicated.
- Subsequent actions (eg, repairs, appraisal) will be carried out with the customer’s consent whenever possible.
5. Limitations on Compensation
- In case of lost laundry, the company is obliged to pay market value without limit.
- For accidents during laundry handling, compensation equals the market value of lost items only if caused intentionally or by gross negligence.
- For other damages, compensation is limited to 15 times the cleaning fee .
6. Protection of Personal Information
- Personal data collected for business purposes will be managed and used within the scope of the Personal Information Protection Act .
- Data will only be shared with third parties with the customer’s consent, except where disclosure is legally required.
note
- Maximum compensation is 15 times the cleaning fee (see Section 5).
- Additional compensation based on the market value of the item is possible through insurance contracts.
- This translation is for reference purposes only . The legal effect is governed by German law .